Returns & Exchanges

At Purity Coffee, we stand behind the freshness and quality of our organic beans with a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, we are committed to making it right through a refund or replacement.

Return Process

• 1.
  Contact Support

  Email our customer experience team within 30 days of your delivery date to initiate a return or report an issue with your order.

• 2.
  Provide Order Details

  Include your order number and a brief explanation of why the coffee did not meet your expectations to help us improve our roasting process.

• 3.
  Review and Approval

  Our team will review your request; for food safety reasons, we do not require the return of opened coffee bags, but may request photos of any shipping damage.

• 4.
  Receive Refund or Credit

  Once approved, we will issue a full refund to your original payment method or provide a store credit for a future shipment within 3-5 business days.